Hello!
I'm Patrick, a business + CX, UX and Service Design leader based in Chapel Hill, NC.
Here's some work my teams and I have produced over the years.
Natrx
Business Model Design
Service and business model for Natrx AssessTM — an AI + ML infrastructure and vegetation health monitoring service.
PTC
Service Design
Professional services portfolio and service design strategy to drive software sales and renewals.
Generac
CX Design
Journey mapping and CX tactics to improve installation experience, response time, NPS and CSAT.
ALLONNIA
Business Model Design
Business model design and CX strategy for 1,4 DestroyTM — an industrial biotech device-as-a-service.
Sanofi
CX Design
Design thinking workshop to re-imagine the health care professional's experience in rare disease pharmaceuticals.
BIOMEDIT
Business Model Design
Service-based business models and monetization strategy for microbiome applications in animal health.
HAWX
CX Design
Journey mapping and engagement model to improve account utilization, contract extensions and win-backs.
Novozymes
Service Design
Business model and service offering design for FlexFit® — a field service for enzymatic biodiesel production.
Dart Container
Business Model Design
Innovation and recommendations for service-based business models in closed-loop reusable ecosystems.
Teva Pharmaceuticals
CX Design
Design thinking workshop to re-imagine the health care professional's experience in neurological pharmaceuticals.
Novozymes
UX/UI Design
UX standards, platform design and UI guidelines for digital services and applications.
Service PathTM
UX/UI Design
UX design and UI implementation for Service PathTM — a service design and innovation management collaboration platform.
Novozymes
Service Design
Business model and service design for Front Sight® — an AI + ML + inline instrumentation service to optimize ethanol production.
SnapshotTM
UX/UI Design
UX design and UI implementation for SnapshotTM — an industry benchmarking tool + lead development funnel.
Novozymes
Service Design
Business model and service design for Batch Performance® — an AI + ML service to reduce production variability.
NC State
Workshop & Training Design
An immersive workshop to train students and international programs in service and experience innovation.
Dawn Foods
Service Design
Service offering portfolio rationalization to streamline operations and optimize profit per transaction.
Duke Energy
Business Model Design
Business model design for EV infrastructure as-a-service for new-build commercial properties.
Nicklaus Children's
Workshop & Training Design
Innovation, design and agile methodology training to incubate and launch internal innovation concepts.
The Service LandscapeTM
Design Tool
Design and implementation of The Service LandscapeTM — a design tool for offering portfolio rationalization and reduction.
Bayer
Business Model Design
Business model and service design for Bayer RMS® — a remote sensing and rodent monitoring platform as-a-service for commercial pest control.
US Dept. of Defense
Workshop & Training Design
A design thinking + rapid prototyping sprint to ideate and envision warfighter wearables of the future.
NC Dept. of Revenue
UX/UI Design
UX design and UI implementation for business and personal tax filings and amendments in North Carolina.
US Dept. of Veterans Affairs
CX Design
Human-centered research to improve access to telehealth services for underserved veteran populations.
Real Service DesignTM
Design Tool
Design and launch of Real Service DesignTM — a framework to merge design thinking and business.
Plygem
UX/UI Design
UX design and UI implementation for Plygem Home Depot Site — an online and in-store experience for residential window sales.
Novozymes
Business Model Design
Design and concept testing of Novozymes Now® — a total transformation of an industrial biotech supply chain, go-to-market and customer service.
AARP
Service Design
LifeRing — the winning entry in a medtech wearables digital health innovation challenge.
GDC
Business Model Design
Business model and offering concept for WorldviewTM — an address and identity verification platform as-a-service.
Shinebig
Business Model Design
Business model and offering concept for Shinebig — an audience engagement and content as-a-service platform.
Service SketchTM
Design Tool
Design and launch of Service SketchTM — a tool for cross-functional and rapid ideation of service offering concepts.
Penn Vet
UX/UI Design
UX design and UI implementation of an ecommerce and box subscription service for veterinarian offices.
WSSC
UX/UI Design
UX design and UI implementation of an employee experience, news, resource and alerts portal.
NC ECIDS
UX/UI Design
UX design and UI implementation for NCECIDS — an open data platform as-a-service with robust data management, security and governance.
Service PathTM Transform
Workshop & Training Design
Design and launch of Service PathTM Transform — a human centered design, rapid prototyping and agile project management bootcamp.
Howard County Public Schools
UX/UI Design
CX and UX redesign for student and family engagement across public schools.
Taco Bell
UX/UI Design
UX design and UI implementation for My Taco Bell — an online platform to optimize and streamline franchisee training and operations.
Chapel Hill, NC
UX/UI Design
Data as-a-service for town citizens to evaluate and understand data on proposed development projects.
ANICO
UX/UI Design
UX, CX and digital strategy for home, auto, boat, RV and motorcycle insurance.
NGS
UX/UI Design
HCD research and UX design for national medicare payee platform to improve CSAT and NPS.
USDA
Service Design
Digital transformation and optimization of shared services to improve cost-to-serve and service response time.
Portfolio Decisions
UX/UI Design
UX for PRISM — real-time strategic planning and collaborative modeling for oil and gas companies.
Durham Chamber
CX Design
HCD research and recommendations on member engagement, operating model and event programming.
Mckee Homes
UX/UI Design
UX design and UI implementation for Customiser — an app to facilitate the home building and selection process for 55+ communities.
The Florida Bar
UX/UI Design
End-to-end overhaul of information architecture, content management, visual style and content governance.
Etix
CX Design
HCD research, journey mapping and platform UX design to increase client renewals and retention.
Johnson Controls
CX Design
Journey mapping and platform UX to increase win-rate, client retention and average contract value.
Duke Health
UX/UI Design
Platform UX for Duke Well — a healthcare account management and data conflict resolution system.
Shaw Floors
UX/UI Design
Platform UX for Enterprise Inspector — an equipment audit, ISO compliance and reporting application.
PRSONAS
UX/UI Design
UX design and UI implementation for Design Factory — a platform for configuring AI-powered digital concierges.
PRSONAS
Business Model Design
Business model design and offering concept for an AI-powered digital concierge service.
The Big PictureTM
Design Tool
Design and launch of The Big PictureTM — a tool to design and develop service-based offerings and XaaS business models.
IBM Collaboration Software
UX/UI Design
Art direction, release management and implementation of multi-product visual design style and interaction system.
IBM Social Business
UX/UI Design
Design, creation and implementation of One Web — IBM SaaS go to market UX strategy and launch.
IBM Software Group
UX/UI Design
Design, creation and implementation of One UI — IBM Global Software UX/UI design standards.
IBM Lotus Software
UX/UI Design
Design, creation and implementation of ArtSource — software UX/UI standards and brand guidelines.
IBM Research
UX/UI Design
Product management and UX design for IBM Live — real time document, presentation and spreadsheet editing.
IBM Foundations
UX/UI Design
UX and CX design vision for enterprise appliance device, software and packaging.
IBM Workplace Services
UX/UI Design
UX design and product strategy for mid-market and small business team collaboration software.
IBM Global Services
UX/UI Design
UX design, service delivery experience and back office operations model for lender business process outsourcing.
IBM Pervasive Computing
UX/UI Design
UX for DesignSource — a library of code references, implementation samples and visual design tutorials for industry solutions.
IBM WebSphere Portal
UX/UI Design
UX design and UI delivery for multiple releases of the Gartner Magic Quadrant leading enterprise portal software.
